Privacy Notice

1. Who we are

Charcoal Grill respects your privacy. The data controller is Charcoal Grill, 176 Field End Road, Eastcote, HA5 1RF. NetronEats runs this website for us and processes the data for us.

We use reasonable security measures to protect your data against loss, misuse or change.

2. How we use your data

To place an order, you give your contact details. We use them to make, deliver and confirm your order, and to contact you about it. We confirm every order by email.

We use your IP address to find problems with the website and to count visitors.

You must be 18 or over to create an account.

If you pay online, our payment provider takes the payment on its secure page. We do not ask for or keep your card details.

3. Data protection

Charcoal Grill, 176 Field End Road, Eastcote, HA5 1RF collects the data you give. We use it only to provide our ordering, collection and delivery service.

We do not sell your data. We share it only with the service providers that process your order and your payment.

We send offers and discounts only if you agree. Every message lets you stop them.

If you ask us to remove or change your data, our target is to do it within 72 hours. You can ask to see, correct or delete your data. Contact us on 02089669950.

You can complain to the Information Commissioner's Office at ico.org.uk.

4. Cookies

We use cookies to keep you signed in, to remember your language and your order method (delivery, collection or eat-in), and to record which advertisement or link brought you here. Your basket is kept in your browser.

If the restaurant uses Meta or Google Ads tags, they load only after you accept them in the cookie banner. For more about cookies, see www.aboutcookies.org.

5. Changes

Charcoal Grill can change this notice at any time. Please read it again from time to time.